A look at the challenges facing OpenTable: nimble competitors, customers' entrenched love of booking over phone, burdensome fees it charges restaurants, more (Stephanie Strom/New York Times)

A look at the challenges facing OpenTable: nimble competitors, customers' entrenched love of booking over phone, burdensome fees it charges restaurants, more (Stephanie Strom/New York Times)

Stephanie Strom / New York Times:
A look at the challenges facing OpenTable: nimble competitors, customers' entrenched love of booking over phone, burdensome fees it charges restaurants, more  —  Almost 20 years ago, a new company came on the scene promising to revolutionize the tedious and often frustrating chore of securing a restaurant reservation.

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